Here’s a more casual version of the terms and conditions document for Glassesonline.uk:
Terms & Conditions
Welcome to Glassesonline.uk! These terms & conditions explain how you can use our website (the “Glassesonline.uk site”), what you can expect when you make a purchase with us, and how we handle our relationship with you (“Glassesonline.uk,” “we,” or “us”). We recommend you take a look at these terms because they affect your rights and responsibilities. By using our site or registering on it, you’re agreeing to these terms & conditions and our privacy policy.
1. What’s Covered in These Terms & Conditions
- Part A covers the terms for using the Glassesonline.uk site.
- Part B details what happens when you buy products from us.
- Part C applies to both using our site and buying from it.
- Part D includes specific terms for certain products.
- Part E covers any special offers we may run.
Part A: Your Use of the Glassesonline.uk Site
1.1 Using Our Site
The Glassesonline.uk site is free for you to use for your personal shopping. By browsing or shopping here, you’re agreeing to follow these terms & conditions and our privacy policy.
1.2 General Use Terms
These terms apply to your use of the Glassesonline.uk site, the products you buy from us, and any services related to those products.
1.3 Your Rights
Don’t worry—these terms & conditions won’t affect your legal rights.
2. Registering with Us
2.1 Age Requirement
You need to be over 16 years old to register on our site.
2.2 Keeping Your Info Accurate
Please make sure the information you give us is correct and up-to-date.
3. Passwords & Security
3.1 Keeping Your Account Secure
When you register, you’ll create a password. Keep it safe and don’t share it with anyone. You’re responsible for all activity on your account. If you think someone else knows your password, let us know right away.
3.2 If We Suspect a Security Issue
If we believe your account might be compromised, we may ask you to change your password or temporarily suspend your account.
4. Intellectual Property
4.1 Our Content
All the content on the Glassesonline.uk site (like images, text, and logos) is protected by copyright and other intellectual property rights. You can view it on your screen or print one copy for personal use, but don’t copy, modify, or distribute it without our permission.
4.2 Our Trademarks
You don’t get any rights to use our trademarks by agreeing to these terms.
5. Things You Can’t Do
5.1 Prohibited Activities
You agree not to use our site for any illegal or harmful purposes, including but not limited to:
- Sharing offensive or inappropriate content
- Hacking into other systems
- Disrupting other users’ experiences
- Sending spam or unwanted messages
- Impersonating someone else
5.2 Removing Content
We reserve the right to refuse to post or remove any content on the Glassesonline.uk site. Please don’t try to repost anything we’ve removed.
5.3 Your Responsibility
If your actions result in losses or costs for us, you’ll be responsible for covering them.
6. Third-Party Websites
Sometimes we link to other websites. We’re not responsible for the content or services on those sites.
7. Advertising & Sponsorship
Some parts of our site may contain ads or sponsored content. The advertisers are responsible for making sure their content is lawful and accurate.
8. Site Availability
8.1 We Aim for Great Service
We do our best to keep the site running smoothly, but we can’t guarantee it will be completely free of issues. If you notice something’s wrong, please reach out to our customer service team.
8.2 Maintenance & Updates
Sometimes we’ll need to do maintenance or add new features, which might limit your access temporarily. We’ll work to get things back up as quickly as possible.
Part B: Buying from Glassesonline.uk
9. Product Terms
These terms apply when you buy something from us. Some products may have specific terms—check Part D to see if any apply to your purchase.
10. Descriptions & Pricing
10.1 Product Descriptions
We try to describe our products as accurately as possible, but if you’re unsure about something, just ask us!
10.2 Pricing Errors
If we accidentally list the wrong price for a product, we’ll let you know before sending it out. You can decide if you still want to buy it at the correct price. If not, we’ll give you a full refund.
10.3 VAT
All prices include VAT unless we say otherwise.
11. Availability
11.1 Stock Levels
Products are subject to availability. We’ll let you know if something you’ve ordered is out of stock.
11.2 Bulk Buying
To be fair to all customers, we might limit how many of a particular product you can buy at once.
12. Accepting Your Order
12.1 Acknowledging Your Order
When you place an order, we’ll send you an email to confirm we received it. This doesn’t mean we’ve accepted your order yet.
12.2 Order Confirmation
We officially accept your order when we send you an email saying your product has been shipped. At that point, a contract is formed between us.
12.3 Changing Your Order
Once the contract is in place, you can’t change your order. However, you do have a right to cancel within a certain timeframe—see section 14.
12.4 Declining Orders
We reserve the right to decline your order at any time before we send you a shipping confirmation. If we do, we’ll refund you in full.
13. Delivery
13.1 Where We Deliver
We’ll deliver to the address you provide when placing your order.
13.2 Delivery Costs
For UK deliveries, there’s a £5.95 charge. International delivery costs vary based on your location. We offer free shipping on qualifying orders, but if you apply a discount code and your order value drops below the free shipping threshold, you’ll need to pay the standard delivery fee.
13.3 Shipping Times
We aim to dispatch orders within 48-72 hours (excluding weekends), but sometimes things beyond our control might cause delays.
13.4 Shipping Insurance
We offer optional shipping insurance for £2.99 on UK orders. If your package gets lost, we’ll replace it free of charge.
13.5 Next Day Glasses
Next Day Glasses are available on qualifying prescriptions. This service costs £29.95 per frame and is available for UK Mainland deliveries, excluding weekends and public holidays.
14. Cancelling Your Order
We hope you love your purchase, but if you change your mind, you can cancel your order within 30 minutes of it being placed.
15. Faulty Products
If something arrives damaged or isn’t working properly, you can return it for a refund or replacement. Check out our Returns Policy for more details.
16. Refunds
16.1 Refund Method
If you’re entitled to a refund, we’ll process it using the original payment method.
16.2 Refund Timing
Refunds can take 7-10 working days to show up in your account. We aim to process refunds within 20 working days from when the order was dispatched.
16.3 Promotional Refunds
Refunds on products purchased during promotions will be based on the promotional price.
17. Payments & Cards
17.1 Payment Timing
We take payment when you place your order. If there’s an issue processing your payment, we’ll contact you by email.
17.2 Secure Payments
Your payment details are encrypted to keep them safe. We only accept orders from browsers that support secure connections.
17.3 NHS or Opticians’ Vouchers
Sorry, but we can’t accept NHS or opticians’ vouchers.
18. Free Gifts, Promotions & eCoupons
18.1 Separate Delivery
Free gifts or promotional products may be delivered separately from your main order.
18.2 Returning Promotional Items
If you return a product bought during a promotion, you’ll need to return any free gifts or promotional items as well. If not, we might charge you for the free gift.
18.3 Using eCoupons
If we offer eCoupons, they’ll be subject to these terms & conditions and any specific conditions mentioned when you receive the eCoupon.
Part C: Using Our Site & Buying from Glassesonline.uk
19. Updates to These Terms
We may update these terms & conditions from time to time. If we do, we’ll notify you via email or through a notice on our site. If you don’t agree with the new terms, please stop using our site. If you keep using the site after the changes take effect, you’re agreeing to the new terms.
20. Closing Your Account
20.1 Suspension or Closure
We might suspend or close your account if you break these terms & conditions. If that happens, you won’t be able to place orders.
20.2 Effects of Account Closure
Even if we close your account, both parties still have to fulfill any existing rights and obligations.
